Nora AI for Magento 2
- Community
The Problem
- ✖ Customers expect instant answers but support teams are not available 24/7
- ✖ Shoppers struggle to find product details, policies, and store information
- ✖ Support staff spend time answering repetitive customer questions
- ✖ Customers need personalized order assistance that standard chatbots cannot provide
The Solution
Nora AI provides an intelligent Magento 2 storefront assistant that delivers instant answers about products, store policies, and customer orders. It offers personalized support for signed-in customers and seamlessly transfers conversations to human agents when additional assistance is needed.
How It works
See It In Action
Nora AI for Magento 2
A floating storefront AI assistant that answers product and policy questions instantly, gives signed-in customers live order help, and routes to a human agent when needed — all inside a customizable chat widget on your store.
Always-On Storefront Assistant
Instant Answers, Any Page, Any Shopper
Nora appears as a branded floating chat widget on your storefront. Guests get instant answers about products, policies, shipping, and store contact info. Signed-in customers also get read-only help with their own orders — status, tracking, summaries — without leaving the page they're browsing.
- ✓ Answers drawn live from your CMS, catalog, and store config
- ✓ Customizable widget title, launcher label, and welcome message
- ✓ Persists transcript in browser storage — shoppers resume where they left off
- ✓ Help notice shows guest vs signed-in capabilities automatically
Admin Configuration
Everything in One Config Screen
All Nora settings live under Stores → Configuration → Towering Media → Nora AI. Each section is scoped per store view so you can run different widget copy, voice settings, or escalation behavior across multiple stores from a single admin.
- ✓ General — enable/disable widget, title, launcher label, and welcome copy
- ✓ Widget Appearance — colors, subtitle, launcher style, unread badge
- ✓ Voice (mic & read-back) — enable voice input (Whisper) and spoken replies (TTS)
- ✓ Escalation & Handoff — human takeover triggers, timeout, support email
- ✓ Security & Limits — guest chat toggle, message length cap
- ✓ Agent Hunter — mobile PWA token and web push (VAPID) key generation
Widget Copy & Behavior
Customize Every Shopper-Facing String
The General settings section gives you full control over what shoppers read in the chat panel. Change the widget title, launcher button text, welcome message, guest hint, and every fallback reply — all scoped per store view. Your AI provider credentials stay in AI Core and never need touching here.
- ✓ Widget Title and Launcher Label — match your brand voice
- ✓ Welcome Message — first message shown when no transcript exists yet
- ✓ Help Notice — optional hint below the message area (guest vs signed-in)
- ✓ Fallback replies for empty input, unavailable service, and error states
Human Escalation & Live Chat
Seamless Handoff to Your Support Team
When a shopper asks to speak with a person, Nora queues an escalation and pauses AI replies for that session. Your team sees the open chat in the Live Chat workspace, claims it with one click, and replies directly. The shopper widget updates in real-time without a page reload.
- ✓ Explicit trigger phrases and AI intent scoring detect handoff requests
- ✓ First-claim-wins atomic claim prevents double-takes
- ✓ Unanswered timeout: widget asks shopper for name + email if no agent replies in time
- ✓ Store receives email with shopper contact details when timeout triggers
- ✓ Resolved chats are reviewed by AI and may generate Knowledge Base draft entries
Agent Hunter — Mobile PWA
Claim and Reply From Your Phone
Agent Hunter is a mobile-first PWA for support staff who aren't at a desktop. Generate a bearer API token in admin, open the app on any phone at /tm_chatbot/agent/app, add to home screen, and go on duty. When an escalation arrives, claim it and reply from the mobile interface — same atomic claim and reply services as the desktop Live Chat.
- ✓ Bearer token generated in one click — shown once, treated like a password
- ✓ Add-to-home-screen PWA — no app store install needed
- ✓ Web Push (VAPID) alerts when Agent Hunter is closed on the phone
- ✓ On-duty toggle — only receive alerts when you're actively available
- ✓ Revoke tokens by removing the row in admin — no code change needed
Three Tiers of Customer Support — Built In
Nora handles the work that doesn't need a human. When it does, the path to a person is frictionless.
AI-First Replies
Nora reads your CMS, catalog, and live Magento data to answer product, policy, shipping, and order questions in real-time — no FAQ database to maintain.
Human Escalation
One phrase — "I want to talk to someone" — queues the chat for your team. Agents claim and reply from desktop Live Chat or Agent Hunter on their phone.
Contact Capture
If no agent replies within the timeout window, the widget asks the shopper for name and email. The store receives an email so the team can follow up asynchronously.
Questions about Nora AI or getting it set up?
Tell us your Magento version, whether you already have AI Core, and any specific support workflows you need. We reply within one business day.
Works Great With
Frequently Asked Questions
Does Nora AI work with Hyvä and React Checkout Pro?
What AI providers does Nora AI support?
Can Nora AI use voice input and output?
Does Nora AI require Toweringmedia AI Core?
Can Nora AI access live inventory and order status?
📘 Documentation
Nora AI is designed for quick deployment and straightforward configuration within Magento 2. The extension includes the settings needed to connect your storefront with the AI assistant and customize the customer experience.
- Extension installation and setup
- AI assistant configuration options
- Store policy and knowledge base integration
- Customer account and order-aware assistance setup
- Support handoff and escalation configuration
Documentation is currently being prepared and will be available in a future release.
💬 Support
Need assistance with Nora AI? Our Magento experts are available to help with installation, configuration, and optimization.
- Installation and setup assistance
- Configuration guidance and best practices
- Knowledge base and policy integration support
- Troubleshooting and issue resolution
- Extension updates and compatibility assistance
Nora AI is an AI-powered storefront assistant for Magento 2 that helps customers find product information, understand store policies, and receive support directly from your website.
Yes. For signed-in customers, Nora AI can provide order-aware assistance and help answer questions related to their account and order information.
Yes. Nora AI can use your store's product information, policies, FAQs, and support resources to provide accurate and relevant responses to customer questions.
When a customer requires additional assistance, Nora AI can seamlessly hand off the conversation to your support team, ensuring shoppers receive the help they need.
- Magento Version: Compatible with Magento 2
- Edition: Magento Open Source / Community Edition
- Package Name: toweringmedia/module-nora-ai
- Extension Type: AI-powered storefront assistant
- Installation Type: Composer package installation
- Core Feature: Storefront AI chat assistant
- Product Assistance: Answers customer questions about products and store information
- Policy Assistance: Provides guidance based on store policies and FAQs
- Order-Aware Support: Supports personalized assistance for signed-in customers
- Human Handoff: Escalates conversations to support staff when required
- Customer Login Support: Yes
- Guest User Support: Yes
- Frontend Integration: Embedded Magento storefront assistant
- Support Workflow: AI-assisted responses with human escalation
- Use Cases: Product discovery, policy assistance, customer support, and order help
- Vendor: Toweringmedia
- License Type: Licensed Magento 2 extension
- Documentation: User guide currently not available
- Support: Provided by the Toweringmedia Magento support team
- Deployment: Suitable for Magento storefront customer engagement and support automation