Magento Support & Maintenance Plans
Keep your Magento store secure, stable, and moving forward with a dedicated support plan from Towering Media — a certified Chicago Magento agency since 2008.
From monthly maintenance retainers to emergency Magento developer support, we provide the hands-on technical help your store needs — without ticket queues or offshore handoffs.
Chicago-based · Certified Magento developers · Since 2008
Start Your Support Plan Today
Tell us what Magento support you need
We reply within one business day.
We respect your privacy and will never share your information.
The Risk of Going It Alone
Why Every Magento Store Needs a Support Partner
Magento is a powerful platform — but without proactive maintenance, a live store quietly accumulates risk. Security vulnerabilities go unpatched, extensions fall out of compatibility, PHP versions reach end-of-life, and performance degrades until a checkout breaks or a hacker finds an opening.
Security Vulnerabilities
Adobe releases Magento security patches on a rolling basis. Unpatched stores are actively targeted by card-skimming malware, credential stuffing, and remote code execution exploits. A single breach can wipe out customer trust and PCI compliance overnight.
PHP End-of-Life & Extension Conflicts
PHP versions reach end-of-life roughly every 3 years. Running an unsupported PHP version means no security fixes and incompatibilities with updated extensions. Extension conflicts compound over time — what works today breaks silently after a third-party update.
Cost of Downtime
For a store doing $50K/month in revenue, even 4 hours of checkout downtime costs thousands in lost orders — plus customer service fallout and potential SEO damage. Emergency fixes without context take 3–5× longer than planned work by a team that knows your store.
Proactive vs. Reactive
A $700/month support plan vs. a $4,000 emergency fix
Most emergency Magento issues are preventable with proactive patching, monitoring, and regular developer reviews.
Magento Support Plans
Magento Support & Maintenance Plans
Every plan includes access to senior Magento developers — no offshore support, no ticket queues. Choose the level of coverage that fits your store's needs and budget.
Starter
from $500/mo
Best for stable stores that need security coverage and a safety net
- Security patches applied & tested before production
- Monthly Magento & extension updates
- 4 hours of developer time per month
- Uptime monitoring
- Email support, next-business-day response
- Monthly activity report
Growth
from $900/mo
Best for growing stores that need active support and faster response
- Everything in Starter
- 8 hours of developer time per month
- Performance monitoring & Core Web Vitals checks
- Priority email response (same-day for urgent issues)
- Quarterly checkout & order workflow review
- Rollover of unused hours (up to 4 hrs)
Enterprise
from $1,800/mo
Best for high-revenue stores requiring dedicated support & SLA
- Everything in Growth
- Dedicated senior Magento developer
- Unlimited minor bug fixes & small improvements
- Formal SLA with response time guarantees
- Phone & Slack support
- Monthly strategy call & roadmap planning
All plans are month-to-month. No long-term contracts required. Custom scopes available for stores with specific needs — contact us to talk through options.
Magento Support Services
What's Included in Our Magento Maintenance Services
Our Magento support services go beyond applying patches. We take a proactive approach to keeping your store stable, fast, and secure — so you're not scrambling to fix something that should have been caught weeks ago.
Security Patch Management
We monitor Adobe Security Center and apply Magento security patches to a staging environment first — testing for regressions before deploying to production. Patches are documented and tracked.
PHP & Extension Updates
We manage PHP version compatibility, Composer dependency updates, and extension upgrades with full regression testing. We catch conflicts before they reach your customers.
Uptime & Error Monitoring
We monitor uptime, error logs, checkout flows, and critical integrations. Alerts fire immediately so issues are addressed before they cause customer-facing problems.
Performance Optimization
Monthly performance reviews include Core Web Vitals, slow query analysis, cache efficiency, image optimization, and Hyvä-specific front-end performance tuning.
Bug Fixes & Small Improvements
Developer hours cover recurring bug fixes, admin UI issues, checkout behavior, shipping rules, payment configuration, and any small improvements you want to ship each month.
Monthly Reports & Transparency
Every month you receive a report covering what was done, what was found, what was patched, and what's on the radar for next month. No black-box billing.
Store Down? Call Us.
When your Magento checkout stops working, orders aren't processing, or production is throwing errors — you need senior developers who can diagnose and fix quickly, not a ticket queue. We handle Magento emergencies for both current clients and new stores.
Checkout Failures
Payment errors, cart problems, validation failures, order placement bugs
White Screen / 500 Errors
Production errors from failed deployments, extension conflicts, or bad updates
Hacked / Malware
Card-skimming scripts, unauthorized admin access, suspicious file changes
Sudden Performance Drops
Store slowing to a crawl, database overload, memory issues, bot traffic
Response times for new clients depend on current workload. Contact us to discuss priority emergency coverage under a support contract.
Why Towering Media
Chicago's Magento Support Specialists Since 2008
We've been building and supporting Magento stores since the platform launched. That means we've seen every version of Magento, every type of upgrade gone wrong, every class of checkout bug — and we know how to fix them without causing new problems.
When you work with Towering Media, you get a US-based team that knows your store, communicates clearly, and works within your business constraints — not a rotating cast of offshore contractors following a script.
Talk to a Magento Support Specialist15+
Years on Magento
200+
Magento Projects
Certified Developers
Adobe Commerce certified — not generalist PHP devs learning Magento on the job
Hyvä Specialists
We build, theme, and maintain Hyvä storefronts — React-free, lightning-fast Magento frontends
Extension Authors
We publish Magento extensions — we understand the platform at code level, not just the admin panel
US & Canada Clients
Chicago-based with clients across the US and Canada — always in your time zone
Included With Every Support Plan
Magento Hosting Advisory
Your hosting stack has a bigger impact on Magento performance and security than most merchants realize. We'll review your current setup — shared hosting, cloud VPS, managed Magento hosting — and advise on the right stack for your store's size and budget. No upsell, just honest guidance.
We work with stores on Nexcess, Cloudways, AWS, Digital Ocean, and dedicated servers. We also help with server-level Magento configuration, PHP settings, Redis, Varnish, and CDN setup.
Ready to Get Reliable Magento Support?
Talk with a Chicago-based Magento developer about maintenance plans, emergency support, security patches, performance issues, or anything else your store needs. We reply within one business day.
Chicago-based · Certified Magento developers · Since 2008
Magento Support & Maintenance — Frequently Asked Questions
Common questions about our Magento support plans, response times, contract terms, and the types of stores we work with.
What does a Magento support plan include?
A Magento support plan from Towering Media typically includes security patch management, monthly Magento and extension updates, bug fixes, uptime monitoring, performance checks, and a set number of developer hours per month. Higher-tier plans add performance monitoring, priority response, dedicated developers, and formal SLAs. Every plan is scoped to your store's actual needs — not a rigid feature list.
How quickly do you respond to Magento emergencies?
For clients on a Growth or Enterprise support plan, urgent issues such as checkout failures, production errors, or security incidents receive same-business-day response. Enterprise plan clients have formal SLA response time guarantees. For emergency support from new clients, response times depend on current availability — call us directly at (773) 466-2454 for the fastest response.
Do you support Magento Open Source and Adobe Commerce?
Yes. We support both Magento Open Source (formerly Magento Community Edition) and Adobe Commerce (formerly Magento Enterprise). Our maintenance services cover custom themes including Hyvä, third-party and custom extensions, integrations, checkout customizations, and ongoing development work — regardless of which edition you run.
Can I get Magento support without a monthly contract?
Yes. We offer one-time project-based support for specific bugs, upgrades, emergency fixes, security patches, and short recovery projects. There is no pressure to commit to a monthly plan. That said, one-time fixes can become more expensive over time when the same types of issues recur — a maintenance plan often becomes the better value once a store needs consistent support.
Do you support Hyvä theme stores?
Yes — and this is a specialty of ours. Towering Media uses Hyvä for our own site and builds Hyvä storefronts for clients. We can support Hyvä-based Magento stores with frontend fixes, Alpine.js and Tailwind customizations, checkout behavior, performance tuning, template updates, and Hyvä Checkout integration. We understand the stack deeply, not just the surface.
Do you provide a Magento support contract?
Yes. Our Growth and Enterprise plans come with a formal support agreement that covers scope, hours, response times, and escalation procedures. Enterprise clients receive a full SLA with defined response time guarantees. Our Starter plan operates month-to-month with no long-term commitment required.