Magento 2 Post-Purchase Reviews
- Community
The Problem
- ✖ Generic review blasts treat every shopper the same — unhappy customers often leave that first public review on Google
- ✖ Asking too early (before delivery or pickup) creates frustration and low-quality feedback
- ✖ Support learns about problems late — after the damage is already public
- ✖ Happy customers are rarely invited to leave a Google review at the moment they feel best about you
The Solution
Post-Purchase Reviews waits for real delivery or pickup, sends a personal AI experience email, and reads the reply. Delighted customers get a Google review ask. Upset customers go straight to your team with context — so you grow public praise and protect your reputation at the same time.
How It works
See It In Action
v0.3.9 · AI-Powered
Post-Purchase Reviews for Magento 2
Turn every delivery and pickup into a loyalty moment: personal AI check-ins, more Google reviews from happy customers, and private recovery for bad experiences — before they go public.
How It Works
Check in. Classify. Route.
After handoff (carrier delivered or Fulfillment pickup/delivery completed), wait one day by default, then send a short personal experience email. The customer replies in their inbox. AI reads the reply and chooses the next step automatically.
- ✓ Positive → Google review follow-up while the glow is still fresh
- ✓ Negative → staff alert with AI summary, quote, and order SKUs
- ✓ Unclear → needs-review queue for a human eye
Personal AI Emails
Not another generic “leave a review” blast
AI Core gathers order items, prior outreach, repeat-purchase context, and pickup vs delivery details, then drafts a short check-in. Customers reply in plain language — no login required for the primary flow.
- ✓ History-aware copy that avoids repeating the same pitch
- ✓ Pickup emails talk pickup; delivery emails talk delivery
- ✓ Template fallbacks if AI is unavailable
More Positive Google Reviews
Ask for the public review only when they already said it went well
Positive replies trigger a Google Business review follow-up (your Maps / write-a-review URL). Cooldowns and “already reviewed” checks keep you from nagging loyal customers.
- ✓ Timing after real handoff — not day-of-checkout spam
- ✓ Only the happy path reaches Google
- ✓ Optional on-site Magento reviews + XML feed for shopping channels
Protect the Brand
Bad experiences go to customer service — not Google
When AI detects a problem, your team gets an alert with the explanation, the customer’s own words, and what they ordered. Optional recovery acknowledgement keeps the customer in the loop while you fix it.
- ✓ No Google ask on negative sentiment
- ✓ Actionable staff email, not a vague “someone complained”
- ✓ Theme × SKU pattern reporting so recurring issues surface early
Admin Visibility
See every reply, sentiment, and next action
Browse Customer Responses for sentiment, confidence, and routed action. Reporting highlights complaint themes across check-ins so ops can fix products and processes — not just individual tickets.
- ✓ Invitation and response grids
- ✓ Weekly pattern digest to your staff inbox
- ✓ Unsubscribe / suppression built in
Built for Magento Merchants
Safe go-live, Hyvä-ready, mailbox flexible
Outreach cutoff prevents historical order blasts on enable. Inbound works with Mailgun, SendGrid, IMAP, or Microsoft Graph shared feedback@ via Toweringmedia SMTP. Pair with Fulfillment for accurate pickup timing.
- ✓ Composer package
toweringmedia/module-post-purchase-reviews - ✓ Requires AI Core for drafting + classification
- ✓ Luma and Hyvä compatible
📘 Documentation
Install via Composer, connect a feedback mailbox (Mailgun, SendGrid, IMAP, or Microsoft Graph via Toweringmedia SMTP), enable AI Core, and go live with delivery/pickup-aware timing.
- Composer install and Magento configuration
- Experience timing after delivery or Fulfillment handoff
- Inbound reply providers including Microsoft Graph shared mailboxes
- Google review URL, staff alerts, and pattern digests
- Optional Magento Review syndication feed
💬 Support
Toweringmedia Magento specialists help with install, OAuth/mailbox setup, timing, and AI Core wiring so outreach stays personal and safe.
- Installation and go-live assistance
- Feedback mailbox and Graph / webhook setup
- Google review URL and alert routing
- Ongoing Magento compatibility updates
Only customers who reply positively receive a Google review follow-up — at the moment they already told you they had a great experience. Negative replies never get that public ask.
AI flags the reply and emails your team a private alert with a summary, the customer’s words, and order context. You can recover the relationship in customer service before anything lands on Google.
No. The primary flow is reply-by-email to your feedback mailbox. Button links remain only as a fallback when inbound email is not configured.
AI Core is required. It drafts the personal experience and review-invite emails from order/history context, and classifies inbound replies for routing.
No. An outreach start cutoff is stamped when you enable the module so historical completes are not blasted. Only new eligible orders after that point are scheduled.
- Magento Version: Magento 2.4.x (Open Source & Adobe Commerce)
- PHP Version: PHP 8.1+
- Package:
toweringmedia/module-post-purchase-reviews^0.3.9 - Required:
toweringmedia/module-base,toweringmedia/module-ai-core(drafting + reply classification) - Recommended:
toweringmedia/module-smtp≥ 1.0.20 for Microsoft Graph shared feedback@ read;toweringmedia/module-fulfillmentfor pickup/delivery handoff timing
- Outbound emails: Magento TransportBuilder (sendmail, SMTP, or Toweringmedia SMTP Login / OAuth)
- Inbound replies: Mailgun, SendGrid, IMAP poller, or Microsoft Graph shared mailbox
- Experience timing: After delivery / Fulfillment completed + configurable delay (default 1 day)
- Routing: AI sentiment → Google review invite or staff alert / needs review
- Fallback: Great / OK / Problem buttons when inbound email is disabled
- Admin: Stores → Configuration → Towering Media → Post-Purchase Reviews; Invitations, Customer Responses, Reporting
- Frontend: Luma and Hyvä compatible (email-first; no storefront dependency for the primary flow)
- Multi-store: Yes
- Cron: Scheduling, experience send, inbound poll, reply processing, digests