Magento 2 Post-Purchase Reviews
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Magento 2 Post-Purchase Reviews
The Toweringmedia Post-Purchase Reviews extension for Magento 2.4 automates the entire post-order customer journey: timed experience-check emails after delivery, smart routing for happy vs unhappy shoppers, verified on-site review collection, staff problem recovery, and export of approved reviews for Google and Bing product review syndication.
Most stores ask for reviews too early or send the same generic message to everyone. Post-Purchase Reviews separates experience feedback from product reviews, uses secure tokenized links (no login required), and optionally drafts personalized email copy with Toweringmedia AI Core using real order context — customer name, products ordered, returning vs first-time buyer, shipping and delivery timing, and more.
Built for Magento agencies and merchants who want Lipscore-style post-purchase outreach with Toweringmedia licensing, full admin control, and native Magento Review integration.
How It Works
Order completes — the extension schedules a post-purchase invitation (one per order).
Experience email sends — after delivery is confirmed (or a configurable delay after order complete).
Customer responds — Great, OK, or I had a problem via one-tap email buttons.
Happy customers — land on a thank-you page with a verified review form; a backup review-invite email sends if they do not review right away.
Unhappy customers — submit a problem form; staff receive an alert email and the case appears in the admin recovery queue.
Reviews are moderated — approved reviews sync to Magento Review and export to a Google Product Review XML feed for rich results.
🔑 Features
✅ Delivery-aware experience emails — send after confirmed delivery, with fallback timing when tracking never reports delivered.
✅ Fixed-delay mode — alternative timing based on days after order complete (no tracking required).
✅ Great / OK / Problem routing — secure tokenized links; customers never need to log in.
✅ Problem recovery v1 — intake form, staff alert email with order context, suggested recovery reply, and admin recovery queue.
✅ Verified on-site reviews — review form tied to the order; reviews saved to Magento Review plus extension moderation.
✅ Backup review-invite email — cron sends a follow-up if the customer has not reviewed after a positive experience response.
✅ AI Core email drafting (optional) — personalized experience and review-invite copy with template fallbacks when AI is off.
✅ Returning-customer context — AI and fallback templates acknowledge repeat buyers using real order history.
✅ Google Product Review XML v2.4 feed — Bing-compatible syndication export for approved reviews.
✅ Admin grids — invitations, problem recovery, and review submissions with approve/reject workflow.
✅ Composer package —
toweringmedia/module-post-purchase-reviews
⚡ Benefits
📬 Better timing — ask about the experience after delivery, not at checkout.
⭐ More verified reviews — reviews are linked to real orders, improving trust and syndication eligibility.
🛟 Recover unhappy customers — route problems to staff before asking for a public review.
🔍 SEO-rich results — export approved reviews for Google and Bing product review programs.
🤖 Personalized at scale — optional AI drafts reference products, delivery, and customer history.
⚙️ Full Magento control — configure timing, tone, syndication, and moderation in admin.
📋 What You Get
Post-purchase invitation scheduling on order complete
Experience-check and review-invite email templates with styled response buttons
Tokenized customer experience, problem, and review URLs
Problem recovery intake, staff alerts, and admin queue
Review moderation workflow with Magento Review sync
Google/Bing product review XML feed endpoint
Admin configuration for timing, AI drafting, compliance, and notifications
Easy Composer-based installation via Toweringmedia licensing
🔧 Requirements
Magento 2.4.x (Open Source or Adobe Commerce)
PHP 8.1 or higher
toweringmedia/module-base(required)toweringmedia/module-ai-core(optional — AI email drafting)Magento Review, Sales, and Catalog modules enabled
Composer package manager with Toweringmedia repository credentials
🎯 Perfect For
🛒 E-commerce merchants — any store that wants more verified product reviews after delivery
🏪 Agencies — standardized post-purchase outreach across client Magento builds
📦 Physical product stores — delivery-gated timing and shipment tracking support
🔄 Returning customer programs — loyalty-aware email copy for repeat buyers
📈 Google Shopping advertisers — merchants pursuing product review rich results
Admin Configuration
Configure under Stores → Configuration → Towering Media → Post-Purchase Reviews:
General — enable/disable the module
First Experience Email — after delivery vs after order complete, delay days, delivery fallback
Review Follow-Up — days before backup review-invite email
AI Email Drafting — use AI Core, brand tone
Compliance — optional public review link in review-invite emails
Google / Bing Syndication — publisher name, feed enable, auto-approve
Notifications — problem alert email address
Manage campaigns under Towering Media → Post-Purchase Reviews — invitations grid, problem recovery queue, and review submissions with feed export.
This Magento 2 post-purchase reviews extension is ideal for merchants who want delivery-aware review outreach, problem recovery before public reviews, and Google/Bing syndication from verified purchase feedback. Compatible with Magento 2.4.8, Magento 2.4.7, and other Magento 2.4.x versions. Current release: v0.1.2.
🏆 Why Choose Toweringmedia Post-Purchase Reviews?
✅ Experience before review — separate delivery/experience check from star ratings
✅ Problem recovery built in — unhappy customers get help, not a review form
✅ Verified purchase reviews — tokenized flows tied to real orders
✅ AI with fallbacks — personalized copy when AI Core is available; reliable templates when it is not
✅ Syndication-ready — Google Product Review XML v2.4 export for approved reviews