Legal · Mobile app
Agent Hunter Privacy Policy
Privacy practices for the Agent Hunter mobile app. Agent Hunter works with Nora AI, a Toweringmedia Magento 2 extension. Contact us to discuss other platforms.
Overview
Agent Hunter is a mobile app for human customer service agents. It is designed to work with Nora AI, a Toweringmedia Magento 2 extension that powers storefront chat, escalations, and the agent API this app uses.
Today, Agent Hunter connects to Magento 2 stores running Nora AI to show escalation queues, chat with shoppers, and deliver push notifications when you are on duty. If you need Agent Hunter on another platform, contact us — we can discuss custom integration options.
Information we collect
- Account credentials you enter to sign in (username/password or token issued by your store administrator).
- Chat and queue data including conversation messages, escalation status, and agent actions (claim, reply, resolve, pass).
- Device identifiers for push including Firebase Cloud Messaging (FCM) registration tokens, used only to deliver alerts when you are on duty.
- App settings you configure locally (notification tones, vibration, TTS preferences, on-duty status, optional PIN).
How we use information
- Authenticate you to your store's agent API.
- Display the live queue and conversations.
- Send push notifications when Nora AI escalates a chat and you are on duty.
- Operate optional PIN lock on the device.
We do not sell personal information. Data is processed to provide the service to your employer or store.
Where data is stored and sent
- Data is transmitted over HTTPS to your configured store API.
- Push delivery uses Google Firebase Cloud Messaging.
- Some preferences are stored on your device (secure storage where supported).
Data retention
Retention is governed by your store's Magento / Nora AI configuration and administrator policies.
Your choices
- Turn notifications on or off in device settings.
- Use the in-app on-duty toggle to stop push registration when unavailable.
- Sign out to remove local session data from the device.
Security
- HTTPS for API traffic.
- Optional PIN lock for app access on shared devices.
Children
Agent Hunter is a business tool not directed at children under 13.
Changes
We may update this policy; the "Last updated" date will change. Continued use after changes constitutes acceptance.
Contact
Privacy questions: branden.thomas@toweringmedia.com or contact us. Learn about Nora AI on the Magento 2 product page. For Agent Hunter on platforms beyond Magento 2, reach out via contact us.