Magento 2 AI Customer Experience Suite
See Magento 2 AI Customer Experience Suite in action
A short walkthrough of the storefront and admin, built from real screenshots.
AI Core, Nora AI, and Post-Purchase Reviews together
- Three Modules AI Core + Nora + Reviews
- Storefront Help Nora answers and escalates
- Post-Purchase Reviews after delivery
- $299/month Save $298 vs $597
One subscription for the full AI customer stack
AI Core, Nora AI, and Post-Purchase Reviews ship as one auto-renewing Magento 2 subscription. Regular price is $597/month when bought separately; the suite special is $299/month (save $298).
- Includes Toweringmedia AI Core, Nora AI, and Post-Purchase Reviews
- One auto-renewing monthly subscription; cancel anytime
- Access continues through the paid month after cancel
- Shared AI providers, budgets, and safety controls via AI Core
- Storefront assistance plus delivery-aware review engagement
Built for Magento 2 customer experience
Nora answers product and policy questions on the storefront and can hand off to Live Chat. Post-Purchase Reviews sends delivery-aware experience emails, routes replies, and asks for Google reviews only after positive feedback.
- Requires Magento 2.4.6+ and PHP 8.1+
- Nora: catalog and policy answers, signed-in order help, Live Chat handoff
- Agent Hunter mobile support for on-duty agents
- Post-Purchase Reviews: reply-by-email routing and staff alerts
- Centralized AI spending and safety controls in AI Core
How It works
1
Set Up Your AI Customer Experience
Configure the AI Core from Magento Admin and connect your preferred AI providers. Set AI budgets, safety controls, and shared infrastructure for the AI-powered features included in the suite.
2
Enable AI-Powered Customer Assistance
Activate Nora AI to provide storefront assistance for product and policy questions and help signed-in customers with order-related requests. Customers can interact with AI support directly and hand conversations off to Live Chat when needed.
3
Automate Post-Purchase Engagement
Use the Post-Purchase Reviews extension to automate delivery-aware review requests, manage customer replies, request Google reviews, and alert staff when customer feedback requires attention—all as part of the same integrated customer experience suite.
See It In Action
AI Core + Nora AI + Post-Purchase Reviews in one Magento 2 package. Regular $597/month separately — suite special $299/month (save $298). One auto-renewing subscription; cancel anytime; access continues through the paid month.
Key Features
Shared AI infrastructure, storefront assistance, and post-purchase review engagement in one suite.
- AI Core foundation Shared AI providers, budgets, and safety controls for the suite.
- Nora storefront chat Answers product and policy questions on the Magento storefront.
- Signed-in order help Nora can help signed-in customers with order-related requests.
- Live Chat handoff Transfer conversations to live support when AI is not enough.
- Agent Hunter Mobile support for agents to claim and reply while on duty.
- Delivery-aware emails Post-Purchase Reviews sends experience check-ins after handoff.
- Reply-by-email routing Customer replies are routed for review asks or staff alerts.
- Google review asks Public review requests after positive customer feedback.
Storefront help that stays inside Magento
Nora appears as a storefront chat widget for product and policy questions, with Live Chat handoff when a person is needed. AI Core supplies the shared providers and budgets; Post-Purchase Reviews handles the after-delivery experience.
- AI Core configures providers and spending controls once
- Nora assists guests and signed-in shoppers on the storefront
- Post-Purchase Reviews automates delivery-aware follow-ups
Demo
Docs & Support
📘 Documentation
Get started with the Magento 2 AI Customer Experience Suite user guide— AI Core setup, Nora AI storefront assistance, Post-Purchase Reviews, budgets, and safety controls.
- AI Core configuration and AI provider setup
- Nora AI storefront assistant configuration
- Post-Purchase Reviews configuration
- AI budgets and safety controls
- Customer assistance and Live Chat handoff
- Post-purchase review and email workflows
💬 Support
Need help with the Magento 2 AI Customer Experience Suite? Contact Toweringmedia for assistance with installation, configuration, AI features, and troubleshooting.
- Help with installation and configuration
- Assistance with AI Core setup
- Guidance on Nora AI configuration
- Help with Post-Purchase Reviews setup
- AI provider, budget, and safety configuration guidance
- Magento 2.4.6+ and PHP 8.1+ compatibility guidance
Frequently Asked Questions
What is the Magento 2 AI Customer Experience Suite?
Toweringmedia Magento 2 AI Customer Experience Suite is an integrated
customer experience solution that combines AI Core, Nora AI, and
Post-Purchase Reviews to provide AI-powered customer assistance and
automated post-purchase engagement.
What extensions are included in the suite?
The suite includes Toweringmedia AI Core, Nora AI, and Post-Purchase
Reviews. These components work together as a single customer experience
solution.
What is Toweringmedia AI Core?
AI Core provides shared AI infrastructure for the suite, including
AI provider configuration, centralized AI budgets, and safety controls.
It serves as the foundation for the AI-powered features.
What can Nora AI do?
Nora AI provides storefront customer assistance for product and policy
questions and can help signed-in customers with order-related requests.
It also supports Live Chat handoff when customers need additional
assistance.
Can Nora AI answer questions about products and store policies?
Yes. Nora AI is designed to assist customers with questions about
products and store policies directly through the Magento storefront.
Can customers get help with their orders?
Yes. Signed-in customers can receive AI assistance for order-related
requests through Nora AI.
Does Nora AI support Live Chat handoff?
Yes. Nora AI supports Live Chat handoff so conversations can be
transferred to live customer support when AI assistance is not enough.
What does Post-Purchase Reviews provide?
Post-Purchase Reviews automates customer review engagement after an
order. It provides delivery-aware experience emails, reply-by-email
routing, Google review requests, and staff alerts.
Can the suite automate post-purchase review requests?
Yes. The Post-Purchase Reviews component can send delivery-aware
review requests to customers as part of the automated post-purchase
experience.
Does it support Google review requests?
Yes. Post-Purchase Reviews includes functionality for requesting
Google reviews as part of the post-purchase customer engagement flow.
Can customers reply to review emails?
Yes. The Post-Purchase Reviews extension supports reply-by-email
routing, allowing customer responses to be handled as part of the
review workflow.
Does the suite provide AI spending controls?
Yes. AI Core provides centralized AI budget controls to help manage
AI usage and spending across the AI-powered components of the suite.
Does the suite include AI safety controls?
Yes. AI Core provides shared safety controls for the AI infrastructure
used by the suite.
Is mobile customer support available?
Yes. The suite includes Agent Hunter mobile support as part of the
customer assistance capabilities provided by Nora AI.
Which Magento versions are supported?
The current suite requires Magento 2.4.6 or higher.
Which PHP version is required?
The current suite requires PHP 8.1 or higher.
How are the included extensions installed?
The suite is composed of three Composer packages: Toweringmedia AI Core,
Nora AI, and Post-Purchase Reviews. A single subscription covers all
three packages.
Can the AI features use shared infrastructure?
Yes. AI Core provides shared AI infrastructure, allowing the AI-powered
components to use centralized AI provider configuration, budgets, and
safety controls.
Is documentation available for the suite?
Yes. Open the User Guide from this product page for suite
documentation covering AI Core, Nora AI, and Post-Purchase Reviews.
Do you offer support?
Yes. Email support@toweringmedia.com or call (773) 466-2454. Updates and support continue while your subscription is active.
Can I try a demo?
Yes. Use the View Demo button on this page. For a guided walkthrough, email support@toweringmedia.com.
What happens when I don’t renew?
Uncheck auto-renew at purchase, or cancel later. You keep access until the end of the paid period. After that, updates and support stop.
Technical Specifications
- Magento Version: Magento 2.4.6+
- PHP Version: PHP 8.1+
- SKU: tm-ai-cx-suite
- Edition: Community
- License Model: One auto-renewing monthly subscription covering all three Composer packages
- Subscription: $299/month, regular $597/month when purchased separately
- Included Modules: AI Core, Nora AI, and Post-Purchase Reviews
- AI Core: Shared AI providers, budgets, safety gates, and AI infrastructure
- Nora AI: Storefront chat, product and policy answers, signed-in order help, Live Chat handoff, and Agent Hunter mobile support
- Post-Purchase Reviews: Delivery-aware experience emails, reply-by-email routing, Google review requests, and staff alerts
- AI Dependency: Nora AI and Post-Purchase Reviews require AI Core
- Composer Package: toweringmedia/module-ai-core
- Composer Package: toweringmedia/module-nora-ai
- Composer Package: toweringmedia/module-post-purchase-reviews
- Composer Repository: composer.toweringmedia.com
- Installation: Private Composer packages
- AI Provider Management: Shared provider configuration through AI Core
- AI Budget Controls: Centralized AI usage and budget controls
- Safety Controls: Shared AI safety gates and controls
- Customer Assistance: AI-powered storefront assistance and signed-in order support
- Post-Purchase Engagement: Automated delivery-aware review outreach and Google review requests
Compatible with your Magento 2 store
Built for Magento 2.4.6+ with PHP 8.1+. The suite is one auto-renewing monthly subscription that covers AI Core, Nora AI, and Post-Purchase Reviews.
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Magento 2.4.6+
Open Source & Adobe Commerce
Hyvä compatibleBuilt for modern storefronts
Updates & supportKeep your store running smoothly
Ready to Transform Your Magento Store’s Customer Experience with AI?
Deliver smarter customer assistance with AI-powered storefront chat, product and policy answers, signed-in order support, Live Chat handoff, automated post-purchase review requests, Google review engagement, and centralized AI budgets and safety controls—all within Magento 2. $299.00