Magento 2 Fulfillment Suite User Guide
Pickup and delivery brands need more than Magento’s default order grid. This guide covers Fulfillment Suite ($999.99): kitchen/delivery status board, PIN-secured PWAs, proof-of-delivery, and audit logging.
For deep install screenshots and edge-case config, see the detailed wiki documentation. Product details and add-to-cart live on the Toweringmedia Fulfillment Suite (Magento 2) – Kitchen, Delivery & Driver Control page.
Table of Contents
Why Local Ops Need a Fulfillment Board
Local fulfillment breaks when kitchen and drivers work from email printouts:
- No live board — statuses lag; tickets get lost
- Driver chaos — runs lack PIN-secured mobile updates and POD notes
- Weak audit trail — unclear who rescheduled or marked delivered
- Disconnected slots — pickup/delivery selections do not become actionable tasks
What This Extension Solves
The Fulfillment Suite provides a unified board with kitchen/delivery controls and driver/kitchen PWAs.
- Unified Fulfillment Board with status controls, rescheduling, and audit logging
- Driver & Kitchen PWAs (PIN-secured) for runs, status updates, POD, and notes
- Automated task creation from Store Pickup / Distance Delivery
- Actor/time audit history for operational accountability
Key Features
- Kitchen and delivery status workflows
- PIN-secured progressive web apps
- Proof-of-delivery capture paths
- Integrates with TM local-ops suite modules
- Magento 2.4.x compatible
System Requirements
- Magento 2.4.x + PHP 8.1–8.3
- Recommended: Store Locator + Store Pickup and/or Distance Delivery
- HTTPS for PWA/device access
General Composer install steps for Towering Media modules: Installation guide.
Installation Overview
Step 1: Authenticate Composer
Add your Towering Media credentials to auth.json in the Magento root (same pattern as other Towering Media extensions).
Step 2: Require the package
composer require toweringmedia/module-fulfillmentStep 3: Enable and upgrade
php bin/magento setup:upgrade
php bin/magento setup:di:compile
php bin/magento setup:static-content:deploy -f
php bin/magento cache:flushEnable the module(s) listed in the package module.xml / wiki if your package uses explicit module:enable. Production stores should follow your normal deploy process. Need help? Contact Towering Media or browse Magento 2 Extensions.
Configure in Admin
- Install Fulfillment Suite and related location modules.
- Configure kitchen/delivery statuses and PIN access for staff devices.
- Connect task creation from pickup/delivery orders.
- Train kitchen and drivers on the PWA flow.
- Run a full order: place → board → status → POD.
Validation Checklist
- Pickup/delivery orders create board tasks automatically.
- PIN users can update status from the PWA.
- Audit log records actor and timestamp.
Troubleshooting
- No tasks: confirm pickup/delivery modules and event wiring.
- PWA login fails: check PIN config and HTTPS.
- Stale board: flush caches; verify cron/message consumers if used.
Frequently Asked Questions
Is this only for restaurants?
It fits kitchens and any local delivery operation that needs a board + driver updates.
Do I need React Checkout Pro?
Not required; checkout must collect pickup/delivery selections your stack supports.
Related Extensions & Resources
Also useful: Installation · All Magento 2 extensions · Contact support.
Want our Magento team to handle it?
Towering Media installs, configures, and customizes Fulfillment Suite for Magento 2 stores — along with API integrations, accounting and CRM sync, and carrier or fulfillment connections.
Run kitchen and drivers from one Magento board
Deploy Fulfillment Suite and turn pickup/delivery orders into controlled runs.