Toweringmedia Fulfillment Suite (Magento 2) – Kitchen, Delivery & Driver Control

Admin Fulfillment Board

• Kitchen & Delivery Status Columns: Custom Knockout templates with “Waiting for bake window,” “Time to bake,” “Ready for handoff,” etc., plus quick-action buttons for each transition.

• Past Due & Solo Delivery Flags: Visual badges call attention to overdue prep deadlines and single-delivery orders.

• Reschedule Action: Modal pulls available slots via DeliveryScheduleManagement so CSRs can move delivery windows safely.

• Delivery Window Column: Shows localized time ranges to align kitchen prep with driver dispatch.

Kitchen Tablet PWA

• PIN-secured login tied to Magento admin users (context-aware sessions for multi-portal use).

• Compact cards show order number, customer, mode (pickup/delivery), prep deadline countdown, and next CTA (e.g., “Time to Bake,” “Ready for Pickup/Delivery”).

• Inline notes editor with timeline/history; status changes trigger 10-second grace removal after “Done.”

• Reschedule button integrated with admin API; color-coded cards (yellow waiting, green ready, red overdue).

Driver Mobile PWA

• Phone-optimized layout with single large CTA (Dispatch, Mark Completed) per task.

• Runs tab auto-groups orders by location/time using RunGroupingService; drivers can accept a run, see order list, capture notes/photos, and mark proof-of-delivery.

• PIN prompt stored per device, optional “remember device” cookie, session heartbeat endpoint (/driverportal/auth/session).

• Notes drawer (per order) shows history, lets drivers add text or photo attachments, and logs updates to Magento order history.

Automation & Observers

• Task Creation: Pickup and Distance Delivery modules call Fulfillment APIs to create tasks with kitchen/delivery statuses, deadlines, and payload metadata (customer, items, location snapshot).

• Order Cancel Sync: Observer on sales_order_cancel_after auto-cancels tasks so driver/kitchen PWAs instantly drop the order.

• Status History Logging: Every status change stores actor type (admin/kitchen/driver), actor ID, comment, and timestamp; visible in order history plus exposed via API.

• Delivery Quote Enrichment: Run grouping calls toweringmedia_delivery_quote_log (lat/lng, duration) to cluster orders and compute runs.

Built-In Security & Session Controls

• Context-aware session manager so kitchen and driver portals don’t clash when opened simultaneously.

• PIN login tied to device UUID; admin can enforce PIN reset.

• X-TM-Portal-Context header ensures APIs reject mismatched logins (driver vs. kitchen).

• Proof-of-delivery uploads stored under media/fulfillment/proof/{taskId} with sanitized filenames.

Technical Specs

• Magento 2.4.x, PHP 8.2+, depends on toweringmedia/base, toweringmedia/module-store-locator, ...-store-pickup, and ...-distance-delivery.

• Composer package: toweringmedia/module-fulfillment (to be published next).

• Declarative schema adds prep_status, delivery_window, is_solo_delivery, toweringmedia_driver_device, etc.

• Controllers: Admin (reschedule, mass solo), Driverportal (auth, tasks, runs, notes, proof), Router for /driverportal/*.

• PWAs built with Vite/React; compiled assets deploy to pub/pwa/kitchen and pub/pwa/driver with custom headers.

Pricing & Licensing

• License Price: USD $12,000 (per production instance)

• License Term: 12 months (updates + support during term)

• Renewal: Required for ongoing use and access to new features

Ideal Customers

• Bakeries, caterers, or retailers running in-house kitchens + couriers

• Enterprises needing audit-ready fulfillment tracking with minimal dev effort

• Teams deploying shared kitchen/driver tablets and wanting session isolation + PIN security