Magento 2 AI Customer Experience Suite User Guide

For a shopper-friendly overview of features and setup, see the Magento 2 AI Customer Experience Suite User Guide on the storefront. This wiki page remains the full technical documentation.

This is a Toweringmedia Magento 2 extension guide for the current admin extension catalog.

• Magento 2 AI Customer Experience Suite (SKU tm-ai-cx-suite)

The AI Customer Experience Suite is a licensing bundle, not a single Magento module. One subscription entitles the store to three separately installed Composer packages: AI Core (the shared AI provider, budget, and safety layer), Nora AI (the storefront chat assistant), and Post-Purchase Reviews (delivery-aware review and feedback outreach). Each package is installed and configured individually — this page covers all three.

• AI Core — shared AI provider configuration, API budgets, call limits, and audit scaffolding used by every Toweringmedia AI module.
• Nora AI — storefront chat that answers product and policy questions, assists signed-in customers with order lookups, and hands off to live chat.
• Post-Purchase Reviews — delivery-timed experience emails, reply-by-email sentiment routing, Google review requests, and staff alerts.
• Billed as a single subscription rather than three separate licenses.

• Magento 2.4.x (Open Source or Adobe Commerce).
• PHP: ^8.1 || ^8.2 || ^8.3 || ^8.4 (as declared by the published package).
• A current Toweringmedia license and Composer credentials for https://composer.toweringmedia.com/.
• AI Core must be installed and configured with a working AI provider before Nora AI will function.
• Composer resolves toweringmedia/module-base automatically as a dependency of AI Core.

Install and validate in a staging environment before production rollout.

cd /path/to/magento
composer require toweringmedia/module-ai-core
composer require toweringmedia/module-nora-ai
composer require toweringmedia/module-post-purchase-reviews
 
bin/magento module:enable Toweringmedia_AiCore Toweringmedia_NoraAi Toweringmedia_PostPurchaseReviews
bin/magento setup:upgrade
bin/magento setup:di:compile
bin/magento setup:static-content:deploy -f
bin/magento cache:flush

Currently published versions at the time of writing:

• toweringmedia/module-ai-core — 2.5.0
• toweringmedia/module-nora-ai — 0.15.2
• toweringmedia/module-post-purchase-reviews — 0.3.9

Toweringmedia packages are served from the licensed Composer repository https://composer.toweringmedia.com/. If Composer reports that the package could not be found, your credentials are missing or the license does not cover this package yet. Retrieve your keys from My Account on toweringmedia.com, or contact support@toweringmedia.com.

General installation notes that apply to every Toweringmedia extension are in the installation guide.

• AI Core: Stores > Configuration > Towering Media > AI Core Settings (config section toweringmedia_ai_core). Set your provider credentials, task routing, and spend budgets here first.
• Nora AI: Stores > Configuration > Towering Media > Nora AI (config section toweringmedia_chatbot). Controls the widget title, assistant name, launcher label, and welcome message.
• Nora AI admin screens: Nora Insights, Live Chat Queue, Conversations, Knowledge Base, Nora Capabilities, Agent Hunter, Escalation Report, and Deflection Report.
• Post-Purchase Reviews: Stores > Configuration > Towering Media > Post-Purchase Reviews (config section toweringmedia_post_purchase_reviews).
• Post-Purchase Reviews admin screens: Towering Media > Post-Purchase Reviews > Reporting, Invitations, Customer Responses, Problem Recovery, Review Submissions.

1. Configure AI Core first and confirm the provider credentials save without error. Nothing else in the suite works until AI Core can reach a provider.
2. Enable Nora AI and load any storefront page — the chat launcher appears using the label configured in Nora AI settings.
3. Enable Post-Purchase Reviews and place a test order. Outreach is scheduled relative to delivery, so email timing depends on the delay settings you choose.

• The three packages are versioned and released independently. Installing the suite means running three composer require commands, not one.

• bin/magento module:status shows the module(s) as enabled.
• Extension configuration saves without errors in Admin.
• The admin screens listed above are reachable and load without error.
• Expected storefront/admin behavior is present after a cache flush.
• No critical PHP/JS errors appear in var/log/ during the primary test flow.

• Composer cannot find the package: confirm the https://composer.toweringmedia.com/ repository and your credentials are present in auth.json, and that your license covers this package.
• Feature not visible: verify module status, flush cache, and redeploy static content.
• Admin setting not applying: clear cache and confirm the config scope (default / website / store view).
• Unexpected behavior: retest with only the required related modules enabled.

• support@toweringmedia.com
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