The Magento 2 Product Attachment extension gives store administrators a simple way to add documents and other files to products.

These files can be used for product manuals, specifications, installation instructions, warranty information, brochures, or any other information that customers may need.

Attachments can be uploaded to Magento or added as an external link. Once an attachment is created, it can be assigned to products or categories and made available to selected customer groups.

The extension also provides options for showing attachments on the product page, category page, customer order view, and transactional emails.

Please refer to the installation guide in the following article:

Magento 2 Extension Installation Guide

After the extension has been installed, its settings can be found in the Magento Admin under:

Stores → Configuration → Towering Media → Product Attachments

The configuration is divided into several sections.

The General section contains the main settings for the extension.

Note: Settings marked as [store view] can be configured separately for different store views.

These settings control the Product Attachments section on the product page.

For example, the tab title can be changed from Product Attachments to Downloads if that better fits the store.

Use these options if you want to show files that belong to a category.

This is useful when the same document applies to a complete category rather than one specific product.

This section controls attachments that customers can see from their order details.

This gives the administrator control over when attachments should be available from an order.

If product attachments need to be included in transactional emails, configure the settings in this section.

The Autodetect File MIME Type on Download option controls how Magento determines the file type when an attachment is downloaded.

When this option is set to Yes, the extension detects the file's MIME type during the download. Downloads use `Content-Disposition: attachment`.

The Link Health settings are useful when attachments use external URLs.

The extension can check external links daily and send an email when a broken link is found.

Example:

admin@example.com, support@example.com

The Product Attachments grid is used to manage existing attachments.

Open:

Towering Media → Product Attachments

The grid contains information such as:

• ID
• File Label
• Attachment Type
• Link Status
• Visible
• Action
• Icon
• File Name
• MIME Type
• File Size
• Created At
• Updated At
• Customer Groups

To create a new attachment, click Add New Attachment.

The grid also provides Import and Export options for working with attachment data.

Click Add New Attachment to create a new attachment.

The attachment form contains the information needed to upload the file, control who can see it, and decide where it should be used.

Select the attachment type.

For an uploaded document, select File.

Click Upload and select the file you want to use.

When editing an existing attachment, the uploaded file can also be removed.

Enter a name that makes the attachment easy to identify in the Admin.

Example:

Sample Product Manual

The label is the name customers will see on the storefront.

Example:

Product Manual

The attachment name and label do not have to be the same.

Select the customer groups that should have access to the attachment.

The available customer groups may include:

• NOT LOGGED IN
• General
• Wholesale
• Retailer

If no customer group is selected, the attachment is available to all customer groups.

Set Is Visible to Yes when the attachment should be available on the storefront.

Set it to No if you want to keep the attachment in the Admin but temporarily hide it from customers.

Set Include In Order to Yes when the attachment should also be available with the customer's order.

Depending on the configuration, these attachments can also be shown in the customer's order view and included in transactional emails.

After adding the file, use the Attach To section to decide where the attachment should be available.

Select one or more categories.

For example, a document that applies to all bags can be assigned to the Bags category.

If Add Category Files to Products is enabled, category attachments can also be made available on the products in that category.

Click Add products and select the products that should use the attachment.

The product selection list includes information such as:

• Product ID
• Thumbnail
• Product Name
• Status
• Product Type
• SKU
• Price

If a product is already assigned and you want to remove it, use the Remove action.

Once the attachment and product assignments are complete, click Save Attachment.

Once an attachment is enabled and assigned to a product, customers can access it from the storefront.

The attachment section is displayed on the product page according to the extension configuration.

In the example below, the Product Attachments section appears below the main product information.

The customer can see the attachment label and, when file size display is enabled, the size of the file.

For example, the Joust Duffle Bag product displays:

Product Attachments

Product Manual (4.5 KB)

The customer can click Product Manual to access the document.

The exact location and appearance of the attachment section may vary depending on the Magento theme and configuration.

Most attachment issues are related to visibility, product assignment, customer groups, configuration, or Magento cache.

Check the following:

• Make sure Is Visible is set to Yes.
• Make sure the attachment is assigned to the correct product.
• Check that Show Product Attachments Tab is set to Yes.
• If it is a category attachment, check the category assignment.
• If required, check Add Category Files to Products.
• Clear the Magento cache and test the product page again.

Check the Customer Groups selected for the attachment.

Also check:

• The attachment is visible.
• The customer is using the expected store view.
• The attachment is assigned to the correct product or category.

Check that:

• The uploaded file still exists.
• The attachment is configured correctly.
• The Download URL Type setting is correct.
• There are no download-related errors in the Magento or web server logs.

If the problem occurs only with a particular file type, also check the server's MIME type configuration.

If the attachment uses an external URL:

• Open the URL directly in a browser.
• Check the URL for typing or formatting errors.
• If Link Health is enabled, check for broken-link notifications.
• Update the attachment if the external file has been moved.

Check the following:

• Set Include In Order to Yes.
• Check Show Attachments under Order View Page.
• Check Type of Attachments to Display.
• If Order Statuses are configured, make sure the current order status is included.

Check:

• Add Attachments to Transactional Emails is set to Yes.
• The attachment is marked Include In Order.
• The Type of Attachments to Display setting under Order Email is correct.
• Place a test order and check the resulting email.

Check:

• The attachment is assigned to the correct category.
• Show Category Attachments in Sidebar is set to Yes.
• The category attachment settings are correct.
• If the file should also appear on products, check Add Category Files to Products.

After changing the configuration:

• Click Save Config.
• Clear the Magento cache.
• If required, refresh static content according to the store's deployment process.
• Test the page again using a private/incognito browser window.

Check:

• Enable Daily Link Health Check is set to Yes.
• Valid addresses have been entered in Notification Emails.
• Multiple email addresses are separated with commas.
• Magento cron is running correctly.

If the issue continues, provide the following information when contacting support:

• Magento version and PHP version.
• The affected product or attachment.
• The store view where the issue occurs.
• Steps used to reproduce the problem.
• Relevant Magento or web server log messages.
• Screenshots of the Admin configuration and storefront issue.

This information will make it easier to identify the problem and reproduce it.